Connection With Clients
Happy, connected clients are the lifeline to the financial success of your business. As you re-open and clients begin requesting your services once again, this is a wonderful opportunity to revisit your team training and client experience strategies. Make sure that NOW more than ever, you are attempting to make deeper, personal connections with clients.
Today, we are sharing ways that you can create client service excellence, and build a loyal client base with happy customers who leave rave reviews, keep coming back for more, and refer new clients!
Show your clients that you sincerely care by listening to what they have to say. Learn their name and be yourself around them. Create engaging conversations and ask questions about their interests. Over time your clients may have forgotten what you’ve said to them, but they will “never forget how you made them feel.”
While it is important to share the benefits of a service or product to your client, keep in mind that people buy from people they like. Take the time to get to know your clients well enough that you can bond over mutual interests. Make sure you are sincere while cultivating client relationships.
Even with a routine hydrafacial or peel have your team take the time to call and check in with their clients- find out the outcome of their treatment and whether they are satisfied. Are they experiencing the results that they were expecting? Clients need to feel the ❤️right now more than ever!
Are you looking for more ways to create loyal clients and a highly engaged team? Check out our Client Loyalty Tool today!