A MedSpa Success Story

A few years ago…..
I was invited to work with a medical spa attached to a dermatology practice. This medspa struggled to gain traction and wasn’t working in alignment with its dermatology practice. It was only after I helped them layout their performance metrics dashboards the spa realized they were losing money- to the tune of a NEGATIVE 25% profit margin!!!
Within 6 months of working with me, the business achieved a 28% top-line revenue growth that it’s approximately seen every year since, but that’s not the environment I first walked into…
The team had some great people, but they didn’t have strong leadership or clear direction as a business, and because of that, no one worked together. There was no common goal. No one knew where the business was headed or where it was even at. And it showed–in client reviews, low client return rates, and an overall atmosphere of mediocrity.
Fast forward a couple of years and this spa:
Was on track for a healthy 20% profit margin.
Has a skilled, professional team that is committed to the business, to each other, and clients.
The medspa and the dermatology clinic work together seamlessly to better serve clients.
The medspa experience is always excellent, with specific practices and touches that constantly remind clients of why they want to come back here, to this space and this team.
Do any of these struggles sound familiar? Are you experiencing the profit margins that you desire? Are you ready to invest in both you and your practice and build the business and lifestyle you want?
I love the success story of the medspa I told above, and I want that success to be YOURS!!!
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