Creating Client Convenience with Texts!

๐๐ฟ๐ฒ๐ฎ๐๐ถ๐ป๐ด ๐๐น๐ถ๐ฒ๐ป๐ ๐๐ผ๐ป๐๐ฒ๐ป๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ฐ๐ข๐ญ๐ก ๐๐๐ฑ๐ญ๐ฌ
I have never heard a client complain because scheduling their appointment, receiving a reminder, or finding answers to their questions was โtoo easy.โ ๐
Last week we discussed Client Journey Mapping and the value it brings to your practice. Itโs important to keep convenience in mind when evaluating your client journey.
Across ๐๐ก๐ก generations, a majority of 76% of patients believe that texting is the most convenient form of communication with practices!*
๐ง๐ฒ๐ ๐๐ถ๐ป๐ด is one way to help build your practice and provide a more convenient experience for clients. Itโs a good way to ensure client interactions with your practice are seamless and effortless. You can send a text to alert clients of last-minute openings, specials, pre-appointment instructions, appointment reminders, etc.
97% ๐๐ ๐๐๐๐๐๐ก๐ ๐ข๐ ๐ ๐ก๐๐ฅ๐ก๐๐๐, ๐คโ๐๐โ ๐๐๐๐๐ ๐กโ๐๐ ๐ ๐ค๐๐๐๐๐๐๐ข๐ ๐ก๐๐๐ ๐ก๐ ๐ ๐ก๐๐๐ก ๐ข๐ก๐๐๐๐ง๐๐๐ ๐๐๐ ๐ฆ๐๐ข๐ ๐๐๐ ๐กโ๐๐ก๐๐ ๐๐ข๐ ๐๐๐๐ ๐ !*
Messaging with clients needs to be a two-way conversation. You must respond ASAP to your client messages. Make sure that you always obtain permission from your clients before texting them, allowing them to opt-in or opt-out at any time.
Be concise with the information that you include in a message, and ๐๐๐ค๐๐ฆ๐ ๐๐๐๐๐๐ ๐ ๐๐๐๐๐. The tone of a message can be easily lost or misinterpreted, so use the same tone of voice that you would face-to-face with a client or in an email.
Due to pent-up demand, you will have SO much client communication after #covid19, it will be important to have your systems in place. Start deciding now how to effectively and conveniently communicate with your clients via text platforms!
*SolutionsReach patient population studies 2020