Curious, Not Furious
Instead of becoming angry or upset with a dilemma that arises within your business, consider getting curious instead.
Let me explain-
When you approach an issue out of frustration and accusation, it can stir up negativity among your team.
However, when you approach the problem with the intent to investigate the concern and understand the root cause of the problem, you avoid disrupting team culture.
Curiosity can help diffuse the situation and shed light on parts of the issue that you hadn’t realized.
Here’s an example:
Let’s say that while prepping for your leadership meeting, you’ve identified an issue with your photos. You aren’t sure whether it’s a team issue or an operational issue, but you keep getting inconsistent before & after photos.
(Do you feel me on this issue!!!??)
During your meeting, you and your team discuss what the core issue might be. Are you having problems with your equipment? Are you taking shots from the same angle?
While trying to identify the root cause, you realize that the same nurse takes 90% of the photos. Is it a training issue? Does she not want to comply?
After asking the practice manager to shadow the nurse for a few hours, you realize that it isn’t a training or people issue. She is pressed for time. Her schedule is full of extra cleaning requirements, and she’s often in a rushed state while snapping photos. After identifying the issue correctly and with curiosity, you can work with your team to implement a solution.
In this example, it could have been easy for the leader to become upset and accuse the nurse of not caring about her work. Instead, the problem was identified through this spirit of curiosity and handled without frustration.
Open communication and patient curiosity are the most effective solutions to resolve issues that arise in your business!
I want to help you develop a game plan for resolving and overcoming the issues within your business. Click here to learn more about my Advanced Acceleration Program!