This week I especially love it since I get to experience some amazing services! You see, I am going undercover to do some “mystery shopping” for one of my clients.
When was the last time you had your aesthetic business secretly evaluated?
Here’s what some of my clients have to say about the experience:
“I appreciate the individual feedback on my employees and gain a better understanding of the gaps in our training protocols.”
“I get to see the entire customer experience through fresh, yet discerning eyes.”
“I like to do mystery shopping before and then again after Genevieve’s workshops to see the transformation in my team.”
Consider adding mystery shopping to your management tool belt. I would be more than happy to share the criteria I use for my mystery shops. Feel free to email me at email@example.com!