Measuring Team KPIs

by | Sep 28, 2020 | Performance Metrics, Team | 1 comment

Today, we are talking about Team KPIs 📈⁠

We’ve discussed performance metrics frequently, but we haven’t ever discussed key performance indicators that relate directly to your team. Measuring team-specific KPIs establishes accountability and allows you to measure specific progress. Therefore, every team member should be assigned a metric to track and work to improve.⁠ ⁠

When every team member has a metric that they are responsible for, you are better able to achieve your overarching business goals. Team metrics are most beneficial when tracked by individual team members and when held accountable by you as their leader. Let’s take a peek at a few examples of the team-specific metrics I discuss in my course, The Resiliency Factor™.⁠ ⁠ ⁠


Front Desk:

-Retail Sales⁠

-Hold Times⁠ ⁠



-Rebooking Rates (at checkout)⁠

-Consult Conversions⁠ ⁠




-Request Rates⁠ ⁠



-Same-Day Surgery Conversion %⁠

-Cross-over Sales⁠ ⁠


As with all metrics, Team KPIs should be consistently measured and discussed regularly. I know this may sound daunting, but once your systems are in place, it becomes automatic. And, as Stephen Covey says, “To achieve goals you’ve never achieved before, you need to start doing things you’ve never done before.”

We dive deep into performance metrics within my course, and I can’t wait to share how they can accelerate your business once implemented. ⁠ ⁠

Sign up now to get on the waitlist because The Resiliency Factor™ is dropping next month!⁠

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